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Associate Analyst in Cyber Security is responsible for supporting the protection of an organization's information systems and data from cyber threats. This role involves monitoring security systems, identifying vulnerabilities, and implementing security measures to safeguard the organization's digital assets

Responsibilities

• Monitor security alerts generated by SIEM, EDR, firewall, and email security systems. 

• Perform initial triage to validate and categorize alerts. 

• Investigate phishing emails, malware alerts, and user-reported incidents. 

• Escalate complex incidents to Tier 2/3 with proper context and documentation.

• Use tools like VirusTotal, AbuseIPDB, Shodan, Whois for recon and enrichment. 

• Assist in correlating Indicators of Compromise (IOCs) using threat intelligence feeds. 

• Create, update, and manage tickets in ServiceNow or similar case management platforms. 

• Document all analyst actions and maintain accurate incident records for audit and learning. 

• Collaborate with other SOC analysts, IT, and network teams.

• Follow SOC playbooks, escalation paths, and SLA timelines. 

• Participate in daily shift handovers and analyst retrospectives. 

Skills

• Knowledge of firewalls, VPNs, proxies, and security information and event management systems (SIEMs).

• Strong problem-solving skills to address security incidents effectively.

• Excellent communication skills to report findings and train employees.

• Keen attention to detail to identify and mitigate security risks.

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Requirements 

• Bachelor’s Degree in Cybersecurity, Computer Science, Networking, or a related field. Final-year undergraduates with strong skills may also apply.

• Schedule: Monday to Friday, from 10:00 a.m. to 06:00 p.m.(adjusts with Daylight Savings)

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

• Minimum of 1 year of hands-on experience in a SOC, IT Helpdesk, Network Support, or Technical Support role.

• Certifications such as CEH, CND, CompTIA Security+, CySA+, or SC-200 are considered an advantage.

• Basic understanding of TCP/IP, DNS, Windows/Linux OS, and email protocols. Familiarity with SIEM, endpoint security, and phishing detection tools is preferred.

• Strong communication skills in English (verbal and written), with a proactive attitude, teamwork orientation, and good documentation practices.

• Strong analytical thinking with the ability to process large amounts of information.

• Attention to detail and accuracy in documenting work.

Benefits:

• Hybrid position with on-site presence required based on business needs. (Site: Ultra park II Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available