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Acerca del role:

The Specialist, Total Rewards provides advanced administrative and operational support to the Benefits Team. This role ensures the efficient execution of Total Rewards processes — including benefits administration, data management, and employee support — by maintaining accurate records, coordinating program logistics, and assisting with employee inquiries.

The ideal candidate is detail-oriented, highly organized, and possesses strong knowledge and experience in compensation, benefits, or mobility programs within an HR environment.

Key Responsibilities

• Support the preparation, coordination, and processing of benefits enrollment documentation and related transactions.

• Maintain and update Total Rewards data in HRIS and other relevant systems, ensuring accuracy, confidentiality, and compliance with internal standards and external regulations.

• Respond promptly and professionally to employee inquiries regarding benefits programs, escalating complex issues when necessary.

• Coordinate logistics and communications for Total Rewards processes, such as benefits renewals, policy updates, and program rollouts.

• Prepare reports, spreadsheets, and presentations to support data-driven decision-making within the Total Rewards and HR leadership teams.

• Collaborate cross-functionally with HR, Payroll, and Finance teams to ensure seamless execution and alignment of Total Rewards initiatives.

• Assist with compliance and audit activities, ensuring documentation is accurate, accessible, and audit-ready.

• Contribute to process improvement and standardization initiatives within the Total Rewards function to enhance efficiency and employee experience.

Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience working with HRIS systems.

• Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.

• Excellent verbal and written communication abilities with a customer-focused approach.

• High level of confidentiality, integrity, and professionalism in handling sensitive employee data.

• Strong attention to detail and commitment to maintaining data accuracy and quality.

Education

• Associate’s degree in Human Resources, Business Administration, or a related field; or an additional two years of relevant experience in lieu of a degree.

Experience

• Minimum of 3 years of experience in benefits administration, compensation, HR operations, or a related Total Rewards function.

Benefits:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available