HR Operations Coordinator Data
Global Service Center- Costa Rica
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Job Profile Summary
Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
The HR Support Coordinator acts as the first point of contact for employees and HR staff for inquiries including, but not limited to HR Policies & Procedures, HR Systems, Benefits, Payroll and Compensation. This role is also responsible for performing back-end transaction/data processing, ensuring that data is accurately loaded in the appropriate systems and in alignment with applicable policies, processes, and procedures, to generate meaningful reports. This role contributes to accuracy and integrity of critical HR data such as time, benefits etc. that drive accurate employee payroll and other critical processes.
Responsibilities:
- Support Total Rewards, Payroll, and HR Service Delivery teams with HR technology tasks and ongoing projects.
- Troubleshoot HR system issues, escalating complex cases when necessary.
- Maintain confidentiality while handling sensitive employee and business information.
- Contribute to the creation and delivery of training for HR processes and system usage.
- Generate reports and provide data to support HR decision-making.
- Identify and recommend improvements to HR processes or systems.
- Provide centralized HR services to employees and HR Partners for Workday, payroll, benefits, compensation, and related transactions through calls and case management tools, meeting established SLAs.
- Interpret internal and external issues and recommend solutions and best practices.
- Maintain and correct HR data in accordance with data governance standards.
- Recommend standards and procedures for handling employee inquiries and Tier 0 HR transactions based on company policies.
- Perform data corrections and propose enhancements to current procedures.
- Conduct internal audits to ensure data accuracy and compliance.
- Ensure compliance with Data Privacy & Protection Guidelines and relevant legislation.
- Drive and optimize business processes related to time and payroll data maintenance, ensuring understanding of system integrations across HRIS and payroll platforms.
- Partner with HRIS, Business Technology, and Payroll teams to maintain high payroll accuracy.
- Provide functional and transactional support for HCM implementations and upgrades (e.g., Workday HCM, Workday Payroll).
- Support HR Operations and HR leaders to drive adoption and adherence to Workday HCM processes and best practices.
Skills:
- Ability to maintain confidentiality and professionalism when handling sensitive information.
- Effective communication and teamwork skills.
Qualifications:
- Intermediate-level proficiency in Workday HCM, Microsoft Office Suite, including Word, Excel, Power Point, Outlook, Access and Internet Explorer.
- 1-3 Years’ experience in an HR support services or HR Administrative role group OR minimum 1 year experience as HR Generalist
- Demonstrates customer service orientation.
- Ability to select and apply standard policies and procedures.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to details, use time effectively and adhere to established service-level agreements.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment
- Experience with case management tools, including telephony system.
Minimum Education and / or Experience:
Bachelor's Degree in HR, Business or related field OR minimum 3 years’ experience in HR support/administration or HR Generalist in lieu of degree
Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
Preferred Education and/or Experience
- SHRM-CP certification
- Experience in Workday HCM, ADP eTime and Payroll
Benefits:
Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
Private Medical Insurance
Asociacion Solidarista
Life Insurance
Personal Day Off
Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available
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