Senior Scrum Master – Data & Analytics (SAFe Environment)
Global Service Center- Costa Rica
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Job Profile Summary
Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
We are looking for a Senior Scrum Master (SAFe :Scaled Agile Framework) to enable and elevate high-performing Agile teams in a Lean-Agile, SAFe-driven environment. This role will be essential in driving value delivery, improving predictability, strengthening Agile maturity, and facilitating collaboration across the Agile Release Train (ART).
1. Agile Team Coaching & Enablement
- Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles.
- Facilitate core Scrum ceremonies: Planning, Daily Stand-ups, Reviews, and Retrospectives.
- Foster self-organization, accountability, ownership, and cross-functional teamwork.
- Promote a culture of transparency, mutual respect, learning, and continuous improvement.
2. Program Alignment & PI Planning
- Prepare teams for Program Increment (PI) Planning with clear, achievable objectives.
- Identify, manage, and communicate cross-team dependencies and risks.
- Track delivery progress against PI objectives and ensure alignment with ART goals.
- Facilitate participation in ART-level events such as Scrum of Scrums and System Demos.
3. Impediment Management & Flow Optimization
- Remove team-level impediments or escalate when needed to maintain delivery flow.
- Monitor and improve workflow efficiency using metrics like flow time, cycle time, and WIP limits.
- Guide teams in backlog refinement, story slicing, and estimation practices.
4. Continuous Improvement & Agile Metrics
- Support teams in effectively using Agile metrics (velocity, predictability, flow metrics).
- Lead retrospectives with clear action plans and measurable improvements.
- Facilitate Inspect & Adapt sessions and Agile health assessments.
5. Stakeholder & Product Owner Collaboration
- Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog.
- Ensure open, aligned communication between teams, stakeholders, and the ART.
- Engage in Communities of Practice and mentor less-experienced Scrum Masters.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.
- A minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments is required.
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies is required.
- Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.
- Proficiency with Agile tools such as Jira and Confluence.
Skills
- Servant leadership with excellent facilitation skills.
- Strong communicator and conflict resolver.
- Analytical thinker able to stay focused under pressure.
- Experienced Agile coach and transformation change agent.
- Committed to diversity, inclusion, and collaborative team environments.
Benefits:
Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available
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