Senior Scrum Master (SAFe :Scaled Agile Framework)
Global Service Center- Costa Rica
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Job Profile Summary
Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
We are looking for a Senior Scrum Master (SAFe :Scaled Agile Framework) to enable and elevate high-performing Agile teams in a Lean-Agile, SAFe-driven environment. This role will be essential in driving value delivery, improving predictability, strengthening Agile maturity, and facilitating collaboration across the Agile Release Train (ART).
1. Agile Team Coaching & Enablement
Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles.
Facilitate core Scrum ceremonies: Planning, Daily Stand-ups, Reviews, and Retrospectives.
Foster self-organization, accountability, ownership, and cross-functional teamwork.
Promote a culture of transparency, mutual respect, learning, and continuous improvement.
2. Program Alignment & PI Planning
Prepare teams for Program Increment (PI) Planning with clear, achievable objectives.
Identify, manage, and communicate cross-team dependencies and risks.
Track delivery progress against PI objectives and ensure alignment with ART goals.
Facilitate participation in ART-level events such as Scrum of Scrums and System Demos.
3. Impediment Management & Flow Optimization
Remove team-level impediments or escalate when needed to maintain delivery flow.
Monitor and improve workflow efficiency using metrics like flow time, cycle time, and WIP limits.
Guide teams in backlog refinement, story slicing, and estimation practices.
4. Continuous Improvement & Agile Metrics
Support teams in effectively using Agile metrics (velocity, predictability, flow metrics).
Lead retrospectives with clear action plans and measurable improvements.
Facilitate Inspect & Adapt sessions and Agile health assessments.
5. Stakeholder & Product Owner Collaboration
Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog.
Ensure open, aligned communication between teams, stakeholders, and the ART.
Engage in Communities of Practice and mentor less-experienced Scrum Masters.
Qualifications
Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.
A minimum of 5 years of experience as a Scrum Master in SAFe :Scaled Agile Framework.
Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies is required.
Only candidates with demonstrated experience working with SAFe (Scaled Agile Framework) clearly reflected in their CV will be considered for the process.
Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.
Proficiency with Agile tools such as Jira and Confluence.
Skills
Servant leadership with excellent facilitation skills.
Strong communicator and conflict resolver.
Analytical thinker able to stay focused under pressure.
Experienced Agile coach and transformation change agent.
Committed to diversity, inclusion, and collaborative team environments.
Benefits:
Hybrid position with on-site presence required based on business needs. (Site: Ultra park II Lagunilla, Heredia)
Private Medical Insurance
Asociacion Solidarista
Life Insurance
Personal Day Off
Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available
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