Sr. Process Improvement Analyst
Global Service Center- Costa Rica
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Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
JOB SUMMARY:
The Senior Analyst, Process Improvement (PI), is responsible for improving the overall performance and/or productivity in a given business process within the organization. This is an individual contributor role that works on assigned projects that range in complexity from a single business process to cross-functional strategic initiatives. The primary focus of the role is to design, develop, and deploy data-driven solutions to facilitate improvement initiatives. The scope also involves creating solutions to monitor and track the successful execution of the performance or cost-saving improvement strategies. This is a cross-functional role that interacts with multiple departments across the Sysco organization including but not limited to finance, commercial services, payroll, supply chain, and merchandising. This role actively leads continuous improvement projects utilizing Lean and Six Sigma methodology and toolsets. Serves as a change agent, problem solver, and coach to the organization in order to propagate a culture of continuous improvement.
Essential Functions:
- Process Improvement: Use DMAIC and Lean methodology to complete projects and deliver process and financial results in a specified timeframe. Incorporate the voice of the customer requirements and data analysis in all process improvements.
- Continuous Improvement: Stay updated with industry best practices and leverage new techniques to enhance project delivery processes.
- Project Governance: Support project team to include but not limited to; scheduling meetings, maintaining project plans, updating RAID logs, publishing meeting notes and action items.
- Data Analysis: Collect and analyze medium-to-large data sets to provide actionable insights that lead to fact-based solutions. Develop and create customized reports and dashboards that provide insight into key performance indicators
- Process Mapping: Conduct subject matter interviews to accurately document processes in Visio to include pain points and RCA elements. Create process maps, SOPs, solution design documentation, create metrics to track benefits of improvements
- Innovative Problem-Solving: Apply creative problem-solving techniques and methodologies to overcome project-related challenges.
- Communication and Collaboration: Regularly engage with stakeholders, present project updates, and conduct group training across all management levels.
- Project Management: Lead internal work teams comprised of functional SME’s to identify gaps, non-value added steps, and other impediments to efficient process operation and all phases of projects from initial opportunity analysis through implementation and realization of benefits.
QUALIFICATIONS:
Basic Qualifications:
- Bachelor’s Degree in Industrial Engineering, Process Management, Business Administration, or equivalent experience.
- +5 years of experience in business process improvement in a Global Shared services. environment. Desired exposure to large scale finance improvement projects.
- Analytical and creative problem-solving skills.
- Experience manipulating and analyzing medium-to-large scale data sets.
- Proficiency in Microsoft suite of products (Word, Excel, PowerPoint, Visio, etc.)
- Working knowledge of business improvement methodologies (DMAIC, Lean Six Sigma, etc.)
- Excellent communication and presentation skills with an ability to translate data into actionable insights.
- 2 - 4 years of project-based experience dealing with project timelines, time-bound deliverables, and business-enabling technologies.
Preferred Qualifications:
- LEAN Yellow/Green Belt or similar certification.
- Familiarity with Smartsheets, Salesforce, PowerApps, and Process mining technology.
- Experience with implementing improvements for a shared services organization.
- Sysco Corporate, Shared Services, or Operating Company experience.
- Change Management.
- Proficiency in Salesforce Administration.
Capabilities:
- Capability to work under pressure.
- Open to new learning and working with uncertainty.
- Demonstrably proactive, adaptable, and flexible
- An analytical mindset - able to understand requirements, and to identify and evaluate potential.
- Strong organizational and leadership skills.
- Demonstrates initiative and the ability to manage tasks with little to no supervision.
- Good communication and presentation skills.
- Continuous performance improvement mindset with a passion to improve people, processes, and tools.
- Working knowledge and experience with the following Lean concepts/tools: Elimination of 7 Wastes, Non Value-Added Analysis, Lead Time and Cycle Time, Line Balancing and Workload Allocation, Kaizen Workshops, Problem Solving Techniques, Project Management, Stakeholder management, Standardized Work, Failure Modes and Effects Analysis, Gage R&R.
- Ability to manage multiple projects simultaneously.
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