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Acerca del role:

Drives effective delivery of product/platform needs through developing high-quality software and technical solutions. Fluent in Salesforce Sales and Service Cloud architecture and coaches junior developers to promote a flexible mindset and develop technical competence

Key Responsibilities

• Design, develop, and deliver high-performance Salesforce applications with a focus on scalability, efficiency, and best practices.
• Develop using Salesforce tools such as Flows, Apex, Visualforce, Lightning (Aura) Components, and Lightning Web Components.
• Customize and optimize Salesforce Service Cloud features, including Case Management, Service Console, Knowledge Articles, Flows, and Omni-Channel routing.
• Integrate Salesforce with external systems using REST/SOAP APIs.
• Conduct code and configuration reviews while enforcing Salesforce development standards and best practices.
• Monitor, troubleshoot, and resolve issues in Salesforce environments (e.g., production bugs) in a timely manner.
• Transform functional requirements into high-quality Salesforce solutions, ensuring alignment with business objectives.
• Design and implement scalable Salesforce architectures with deep knowledge of data models, security, and platform constraints.
• Collaborate with cross-functional teams in agile ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives) to ensure alignment and value delivery.
• Deliver out-of-the-box and custom Salesforce solutions, including successful CRMA implementations, with a strong portfolio of project outcomes.
• Document technical solutions, processes, and troubleshooting steps for knowledge sharing and future reference.
• Identify risks, analyze potential outcomes, and propose solutions to meet business needs.
• Research and analyze industry trends to drive innovation and continuous improvement on the Salesforce platform.
• Present results, demos, and technical findings effectively to different audiences, adapting complexity as needed.
• Stay current with emerging technologies in enterprise SaaS, cloud, web, and mobile ecosystems.

SCOPE

• High level of innovation and creative thinking is required, and it is necessary for Colleagues to possess a high level of technical understanding of the various technologies that are supported to ensure that complicated solutions can be built.
• Able to offer suggestions for the optimization and improvement of Salesforce, a functional understanding of such processes is essential.
• This position requires a complex level of problem-solving skills due to multiple systems and multi-technology landscapes
• Responsible for working with the Product Owner and Functional Analysts to design and deliver the technical solutions to support the business functions.
• This position demands good time management abilities as well as resource management skills to work on several projects that have been allocated.
• This role will have no direct reports, but mentorship of Junior Software Engineers is expected as needed.
• This role would be interacting with Sysco business and technology team members from junior to Senior level management.
• Excellent customer service skills are a requirement, both written and verbal.
• Colleagues receive minimal direct supervision in their daily work. Should be able to accept responsibility for their work and take ownership of their responsibilities
• Repetitive tasks include operation of a laptop/computer or desk phone. Interruptions happen frequently but can be controlled. The incumbent has the opportunity/flexibility change posture and position for comfort. Pace of work can vary but within reason.

Requirements

• 5 years of hands-on Salesforce development experience, preferably in Sales Cloud, Service Cloud, and CRMA.
• 3 years of experience building scalable Salesforce applications in an agile environment.
• Salesforce Certifications: Admin, Advanced Admin, Platform App Builder, Platform Developer I, Consultant (Sales and/or Service).
• Strong Salesforce Lightning knowledge and understanding of platform constraints.
• Proven track record of delivering Salesforce OOB and custom solutions with measurable business impact.
• Strong understanding of agile methodologies (Scrum, Lean, XP, Kanban).
• Bachelor’s degree in computer science or equivalent professional experience.

Experience with:

• Strong knowledge of development of web technologies, primarily in Salesforce Development of Flows, Apex class, Lightning Web components, Visualforce, Einstein Chatbot, APIs and integrations
• Strong knowledge of version control, DevOps tools and CI/CD pipelines
• Knowledge on relational databases such as Oracle, No SQL, Aurora, Postgres
• Strong mentoring and lead skills to lead and guide Software Engineers technically and functionally
• Excellent communication skills and ability to collaborate with cross teams to delivery high quality solutions
• Strong problem-solving skills and attention to detail with an ability to maintain an analytical perspective during a crisis and supports crisis resolution 
• Extensive experience with complex Salesforce customization and configuration
• Salesforce certifications as related to Sales Cloud, Service Cloud and CRMA are highly valuable