Sr Salesforce Engineer
Global Service Center- Costa Rica
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Job ID R216541 Date posted 09/03/2025
Employment Type
Compensation Range
Job Profile Summary
Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
Drives effective delivery of product/platform needs through developing high-quality software and technical solutions. Fluent in Salesforce Sales and Service Cloud architecture and coaches junior developers to promote a flexible mindset and develop technical competence
Key Responsibilities
- Design, develop, and deliver high-performance Salesforce applications with a focus on scalability, efficiency, and best practices.
- Develop using Salesforce tools such as Flows, Apex, Visualforce, Lightning (Aura) Components, and Lightning Web Components.
- Customize and optimize Salesforce Service Cloud features, including Case Management, Service Console, Knowledge Articles, Flows, and Omni-Channel routing.
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Conduct code and configuration reviews while enforcing Salesforce development standards and best practices.
- Monitor, troubleshoot, and resolve issues in Salesforce environments (e.g., production bugs) in a timely manner.
- Transform functional requirements into high-quality Salesforce solutions, ensuring alignment with business objectives.
- Design and implement scalable Salesforce architectures with deep knowledge of data models, security, and platform constraints.
- Collaborate with cross-functional teams in agile ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives) to ensure alignment and value delivery.
- Deliver out-of-the-box and custom Salesforce solutions, including successful CRMA implementations, with a strong portfolio of project outcomes.
- Document technical solutions, processes, and troubleshooting steps for knowledge sharing and future reference.
- Identify risks, analyze potential outcomes, and propose solutions to meet business needs.
- Research and analyze industry trends to drive innovation and continuous improvement on the Salesforce platform.
- Present results, demos, and technical findings effectively to different audiences, adapting complexity as needed.
- Stay current with emerging technologies in enterprise SaaS, cloud, web, and mobile ecosystems.
SCOPE
- High level of innovation and creative thinking is required, and it is necessary for Colleagues to possess a high level of technical understanding of the various technologies that are supported to ensure that complicated solutions can be built.
- Able to offer suggestions for the optimization and improvement of Salesforce, a functional understanding of such processes is essential.
- This position requires a complex level of problem-solving skills due to multiple systems and multi-technology landscapes
- Responsible for working with the Product Owner and Functional Analysts to design and deliver the technical solutions to support the business functions.
- This position demands good time management abilities as well as resource management skills to work on several projects that have been allocated.
- This role will have no direct reports, but mentorship of Junior Software Engineers is expected as needed.
- This role would be interacting with Sysco business and technology team members from junior to Senior level management.
- Excellent customer service skills are a requirement, both written and verbal.
- Colleagues receive minimal direct supervision in their daily work. Should be able to accept responsibility for their work and take ownership of their responsibilities
- Repetitive tasks include operation of a laptop/computer or desk phone. Interruptions happen frequently but can be controlled. The incumbent has the opportunity/flexibility change posture and position for comfort. Pace of work can vary but within reason.
Requirements
- 5 years of hands-on Salesforce development experience, preferably in Sales Cloud, Service Cloud, and CRMA.
- 3 years of experience building scalable Salesforce applications in an agile environment.
- Salesforce Certifications: Admin, Advanced Admin, Platform App Builder, Platform Developer I, Consultant (Sales and/or Service).
- Strong Salesforce Lightning knowledge and understanding of platform constraints.
- Proven track record of delivering Salesforce OOB and custom solutions with measurable business impact.
- Strong understanding of agile methodologies (Scrum, Lean, XP, Kanban).
- Bachelor’s degree in computer science or equivalent professional experience.
Experience with:
- Strong knowledge of development of web technologies, primarily in Salesforce Development of Flows, Apex class, Lightning Web components, Visualforce, Einstein Chatbot, APIs and integrations
- Strong knowledge of version control, DevOps tools and CI/CD pipelines
- Knowledge on relational databases such as Oracle, No SQL, Aurora, Postgres
- Strong mentoring and lead skills to lead and guide Software Engineers technically and functionally
- Excellent communication skills and ability to collaborate with cross teams to delivery high quality solutions
- Strong problem-solving skills and attention to detail with an ability to maintain an analytical perspective during a crisis and supports crisis resolution
- Extensive experience with complex Salesforce customization and configuration
- Salesforce certifications as related to Sales Cloud, Service Cloud and CRMA are highly valuable
Overview
Affirmative Action Statement
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