Functional Analyst – Asset Management
Global Service Center- Costa Rica
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Job Profile Summary
Resumen de la Empresa
Sysco conecta al mundo para compartir alimentos y cuidar unos de otros. Sysco lidera desde el corazón de la comida y el servicio para ofrecer los alimentos más frescos e ideas innovadoras a restaurantes, centros de salud, instituciones educativas, establecimientos de hospedaje y otros clientes que preparan comidas fuera del hogar. Nuestros clientes pueden contar con nosotros para entregar productos y soluciones precisas, ya que solo Sysco es el líder global que se encuentra en el centro de la innovación en suministro, entrega, cocina y más.
Description
Responsibilities:
• Collaborates effectively with the agile team to configure package software when applicable.
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration.
Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly.
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments.
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams.
• Provides production support and helps drive down technical debt.
• Trains others on asset management policies, procedures, and guidelines.
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction.
• Develop documentation and provide training to users as appropriate.
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability.
• Provide functional analysis for the domain/software related to Mergers & Acquisitions.
• Provide functional analysis for domain/software RFP process.
Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality.
Education
• Bachelor's degree in Computer Science, Information Technology, Information Systems / Management Information Systems or bachelor’s in Software Engineering
• 2-4 years of experience in Asset Management, preferably in Service Now
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices
Skills:
• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills
Benefits:
- Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available
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